Refund policy

Last updated: October 17, 2026

30-day home trial
Try anything from CerviComfort for 30 days from the day your order is delivered. You can use it in your normal routine, and if it isn't right for you, you can return it for a refund, even if it's been used.

What can be returned
Please send it back clean and complete, with everything that came in the box (for example the remote, charging cable, pillowcase or carry bag). We can't accept items that have been damaged through misuse after delivery.

How to start a return
Email us at support@cervicomfort.net or reach out through our Contact page with your order number and the reason for your return. We reply within 1–2 business days with return instructions and the return address. Items sent back without contacting us first can't be accepted.

Return shipping
Return shipping costs are the customer's responsibility, unless your item arrived damaged, defective, or wasn't what you ordered. We recommend a tracked shipping service. We don't charge restocking fees.

Damaged, defective, or wrong items
If something is wrong with your order, contact us within 30 days of delivery and include a photo of the issue. We'll make it right with a free replacement or a full refund.

1-year warranty
Every CerviComfort product comes with a 1-year warranty from the day it's delivered. If it stops working properly because of a defect in materials or workmanship, contact us with your order number and a short photo or video showing the problem. We'll send you a free replacement, or a refund if a replacement isn't available. You won't need to send the faulty item back unless we ask. The warranty doesn't cover damage from misuse, accidents, or normal wear and tear.

Refunds
Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method for the amount you paid (after any discount). Your bank or card issuer may take 5–10 business days to show the refund.

Exchanges
Want a different product or color? The quickest way is to return your item as described above and place a new order for the one you'd like.

International orders
Import duties, taxes, or customs fees charged by your country are paid to the carrier, not to us, so we're unable to refund them.

Questions
If you have any questions about returns or refunds, email support@cervicomfort.net.